Client name withheld at the property’s request.

Property	Branded franchise hotel
Location	Halton Hills (Georgetown), Ontario
Size	64 guest rooms
Client since	2018
Services	Guest WiFi, VoIP phones and fax, managed IT for front desk systems, PMS support, security cameras

The Challenge

When the hotel came to AutoSecure, technology was a daily source of friction for guests and staff.

Guest WiFi that kept dropping. Guests were disconnected constantly, and speeds were slow even when the hotel was quiet. For a property that serves business travellers, tournament teams and wedding parties, WiFi problems turn directly into complaints and weaker reviews.
A network that was not secure. The setup had not been designed with security in mind, leaving the hotel exposed in a business that handles guest payment cards every day.
An aging copper phone system. Front desk lines, room phones and the fax machine all depended on copper lines that carriers in Ontario are retiring, with rising costs and fewer options for repairs.
Too many systems with no single owner. When something broke, staff had to work out which vendor to call.

The Constraints

A hotel never closes. Every change had to be made while guests were checking in, staying and working in their rooms, without taking the front desk, the phones or the guest network down at busy times. The hotel also had to keep its brand’s technology standards and keep costs predictable.

What We Did

1. Rebuilt guest WiFi on a managed Ruckus network

We designed and installed a managed guest WiFi network of 16 Ruckus enterprise access points covering guest rooms, corridors and public areas, so guests get consistent coverage instead of dead zones and dropped connections. The network is monitored and managed by AutoSecure, so issues are picked up and fixed without the front desk having to report them.

We also keep the network current. The property is now moving its older Ruckus R510 access points to the WiFi 6 Ruckus R650, with a defined warranty and support term so the owner knows exactly when the next hardware refresh is due and what it will cost.

2. Secured the network

We rebuilt the network so guest traffic is kept apart from the front desk computers, the property management system and the security cameras. Guests can stream and work freely, while the systems that handle reservations and payments are protected. See our hotel cybersecurity and PCI compliance services.

3. Moved from copper lines to VoIP, including fax

We migrated the hotel from copper phone lines to a VoIP phone system built on a Grandstream PBX with hospitality room phones, and replaced the analog fax line with VoIP fax. The hotel no longer depends on retiring copper infrastructure. (Why this matters: copper phone line retirement and what it means for hotels.)

When outside calls later stopped reaching some guest rooms while internal and outgoing calls still worked, we traced the problem to the PBX’s SIP security settings and corrected it, restoring incoming calls to the affected rooms.

4. Became the hotel’s single technology provider

Since 2018, AutoSecure has provided managed IT for the whole property: guest WiFi, front desk computers and network, PMS support and security cameras. When anything goes wrong, staff make one call.

The Results

No guest WiFi complaints. The constant disconnects and slow speeds that used to generate complaints are gone.
One provider for every system. WiFi, phones, fax, front desk technology, PMS support and cameras are covered by a single partner who knows the property, instead of several vendors pointing at each other.
No expensive systems to maintain. Moving off copper lines and onto managed, monitored systems removed costly legacy equipment and gave the owner predictable costs and a planned refresh cycle.
A more secure property. Guest traffic is separated from the systems that handle reservations and payments.
A long-term partnership. The hotel has relied on AutoSecure for its technology since 2018.

Is Your Hotel Facing the Same Problems?

If your guests complain about WiFi, your phones still run on copper, or you are juggling several technology vendors, we can help. Every engagement starts with a free on-site hotel technology assessment. Call 226-476-3358 or book your assessment.

Related reading: what hotel managed IT services include.