London is one of Southwestern Ontario’s busiest hotel markets. Properties along the 401 and 402, near the airport and around downtown host university and college visitors, hospital families, conventions, concerts and hockey and sports tournaments. Many are franchised hotels with brand technology standards to meet; others are independent properties with lean teams and no IT staff. AutoSecure Communications provides hotel IT support across London and the surrounding area, and hospitality is the only industry we serve.
Hotel IT Challenges in London
- Event peaks. Convocation weekends, conventions and tournaments can fill every hotel in the city at once, and that is when an under-built WiFi network fails.
- Long-stay and family guests. Hospital families and extended-stay guests rely on the hotel network for work, school and streaming for days or weeks.
- Aging phone systems. Many properties still run on copper lines that carriers are retiring. See what copper retirement means for hotels.
- Brand standards and PIPs. Franchised hotels face technology requirements in every PIP. See franchise technology standards and PIPs.
Hotel IT Across London and Area
We support properties near the airport and the 401/402 interchange, downtown and around the universities and hospitals, and in surrounding communities such as St. Thomas, Strathroy and Woodstock. Highway hotels need networks built for one-night business stays and sports teams; downtown and university-area properties see convocation, concert and convention peaks; hospital-area hotels host long-stay families who depend on the network for days at a time.
Phased Upgrades That Fit Your Budget
Not every property can replace everything at once. We often start with the network core and the worst coverage areas, then plan access point, phone or TV upgrades over the following year, so guests notice the improvement right away and the rest is budgeted.
What We Support
- Guest WiFi design, installation and 24/7 monitoring
- VoIP and PBX phone systems, including VoIP fax
- PMS integration with phones, WiFi, TVs and locks
- PCI compliance and cybersecurity
- Hospitality smart TV and surveillance
- Managed IT for front desk and back office
- Hotel technology audits before a PIP, renovation or sale
Local Support, Remote Speed
Most issues are resolved remotely within minutes through monitoring and remote management. For hardware, cabling and installations, we schedule on-site visits across London and Southwestern Ontario from our Waterloo Region base, and we plan project work around your occupancy so guests are not disrupted.
Frequently Asked Questions
Do you provide on-site hotel IT support in London, Ontario?
Yes. We handle most issues remotely and schedule on-site visits across London and Southwestern Ontario for hardware, cabling and installation work.
Can you support franchised hotels in London?
Yes. We help franchised properties meet brand technology standards for WiFi, PMS, payments, TV and phones, including the technology items in a PIP.
Do you work with independent hotels and motels?
Yes. We size every solution to the property, from small independent hotels to full-service branded properties.
How do we get started?
Book a free technology assessment. We review your WiFi, phones, PMS integrations and security and give you a clear, prioritized plan.
Book a Free Hotel Technology Assessment
Call 226-476-3358 or request your free assessment.
Other areas we serve: Kitchener-Waterloo, Guelph, Hamilton, Milton, Oakville & Burlington, Toronto, Kingston.