Client names withheld.
| Properties | Two adjacent branded hotels under the same ownership |
| Location | Mississauga, Ontario, near Toronto Pearson |
| Guests | Corporate travellers, airline and airport traffic, extended stays |
| Platform | TP-Link Omada: hardware controller, gateway, PoE switching and WiFi access points |
| Services | Managed guest WiFi, network design, RF optimization, 24/7 uptime monitoring |
The Challenge
The owners run two hotels side by side, each with its own fibre internet connection from a different carrier. Both serve guests who arrive with laptops and several devices and expect WiFi that works like the office: video calls, VPNs and streaming, often late at night after a flight.
- Guest WiFi that did not keep up with business travellers and full-house nights.
- Two separate properties that needed to be managed consistently without doubling the effort.
- An RF environment next to a major airport, where some 5 GHz channels are subject to radar detection and can be forced off without warning.
- No visibility when something failed: the hotel found out about outages from guests.
What We Did
1. Built a managed network at each property
We deployed a TP-Link Omada network at both hotels, with a hardware controller, a gateway and PoE switching feeding the access points. Each property has separate networks for guests, staff and building systems, and payment systems are kept off the guest network to protect PCI scope.
2. Tuned the RF for a dense, airport-adjacent building
More power is not the answer in a hotel. We lowered transmit power and used narrower channel widths so devices roam cleanly between access points and neighbouring radios interfere less with each other. Because the hotels are close to Pearson, we excluded the 5 GHz DFS channels most likely to be hit by radar events, so access points are not constantly forced to change channels mid-session.
3. Monitored both hotels from outside the building
An on-site controller cannot report an internet outage, because it loses its connection too. We set up external uptime monitoring for both properties, so problems are detected by AutoSecure rather than reported by guests.
4. One managed service for both hotels
Both properties are on monthly managed WiFi agreements, so the owners have one provider, one predictable cost and the same standard at each hotel.
The Results
- Two hotels, one standard. Both properties run the same managed platform, configuration and support process.
- Stable roaming and fewer interference problems after RF tuning focused on the issues behind most hotel WiFi complaints.
- Proactive support. Outages are detected by monitoring, not by the front desk phone ringing.
- Predictable monthly cost instead of break-fix bills.
What’s Next
The next phases build on the same network: a PMS-integrated guest login, so guests sign in with their last name and room number, and a hospitality TV upgrade with guest casting across both properties.
Running More Than One Property?
Owners with several hotels get the most from a single managed platform. AutoSecure supports hotels across Mississauga, Toronto and the rest of Ontario. Call 226-476-3358 or book a free technology assessment. Related: hotel network design for a 100-room hotel.