Most hotels have technology that was added one system at a time, by different vendors, over many years. Nobody has the full picture: what is out of date, what is about to fail, what is costing too much and what is a security risk. A hotel technology audit gives you that picture in one clear report, so you can plan and budget instead of reacting to the next outage.

What a Hotel Technology Audit Covers

We walk your property and review every system your guests and staff depend on:

Internet and network: your internet connection, backup options, firewall, switches and how the network is divided between guests, staff and payments.
Guest WiFi: coverage room by room, capacity at full occupancy and the age of your access points.
Phones: your phone system, remaining analog and copper lines, and the fax machine.
In-room TV: current setup, casting or streaming options and upgrade paths.
PMS and integrations: which systems talk to your PMS and which are still handled by hand.
Cameras: coverage, recording, retention and remote access.
Payments: where card data goes and the likely PCI questions for your property.
Staff accounts and security: shared logins, former staff with access, backups and basic protections, including whether your email domain is protected against spoofing.
End-of-life equipment: anything no longer supported by its manufacturer.

What You Receive

A written report in plain language, built for owners and GMs rather than technicians. It includes:

An inventory of your systems, their age and their support status
Risks ranked by priority, from urgent to can-wait
Recommended fixes with budget ranges
A replacement timeline you can build into your capital plan
Quick wins you can act on right away

The report is yours to use however you like. Your team, your current vendors or AutoSecure can carry out the recommendations.

When a Hotel Technology Audit Makes Sense

You just bought or took over a property and need to know what you inherited.
You are planning to buy and want to understand technology costs before closing.
Your brand has issued a Property Improvement Plan or you are converting to a new flag.
Budget season is coming and you need real numbers for technology.
Guest complaints about WiFi or TVs keep showing up in reviews.
You have had an outage or security scare and want to prevent the next one.

How the Audit Works

Kickoff call. We learn about your property, your goals and any problems you already know about.
Site visit. We walk the property, check equipment and test WiFi, with minimal disruption to guests and staff.
Report. You receive the written findings and recommendations.
Review meeting. We walk you through the report and answer questions, so you can decide what to do next.

We only look and report. We do not need administrator access to your systems, and nothing is changed during the audit.

Frequently Asked Questions

How long does it take?

It depends on the size of the property and how many systems are involved. Smaller properties can usually be reviewed in a single site visit. We will give you a timeline before we start.

Will it disrupt guests?

No. We schedule room checks around occupancy and work with your team, and we do not change or restart any systems.

Do we have to use AutoSecure for the fixes?

No. The report is written so any qualified provider can act on it. Many owners use it to compare quotes.

Does it cover PCI compliance?

It flags the payment and network issues most likely to affect PCI. For a focused review of your SAQ type and quarterly scans, see our PCI readiness check and managed ASV scanning.

Book Your Hotel Technology Audit

AutoSecure has worked exclusively with hotels since 2003. Whether you run a historic inn or a franchised property, we will give you a clear, honest picture of your technology and a plan to improve it. For ideas on where small properties usually start, read technology upgrades for small, boutique and historic hotels.

Facing a PIP? Read franchise technology standards and PIPs: what Best Western, Choice and Wyndham owners need to budget for. Buying a hotel? Use our technology due diligence checklist.

Book a hotel technology audit or call 226-476-3358.

Comparing providers? See how to choose a hotel IT provider in Ontario.